How Can I Complain?

Verbal Complaint- Inform the reception staff or GPs directly if you are not happy with the services

Written Complaint- email or fill the complaint form available at the reception desk. Complaints leaflets are also available at the reception desk. You can also use patient feedback form to make a formal or informal complaint available on our website.

Confidentiality Statement

We operate a completely confidential service to all our patients regardless of age, ethnicity, religious belief or sexual orientation. Your medical records will only be viewed by health professionals during the course of carrying out their duties. We will not discuss any information about you, (test results, appointments, etc) with anyone else, unless you ask us to do so. Only in very exceptional circumstances,(eg where you or another person may be at risk), will information be shared. In these exceptional circumstances you will be kept fully informed at all times. Even if you are under 16yrs, all our staff will respect your privacy and will not divulge information to another adult. All patients, including under 16s, can be seen by the doctor or nurse either on their own, with a friend or a chaperone can be requested.

There is good access for the disabled to all of our consultation rooms. A designated parking bay is adjacent to the surgery entrance and the surgery has a ramp and wide doors to allow for wheelchair access.

At Pak Health Centre, we are committed to providing clear and accurate information to the public and our patients regarding the use of their personal information. To achieve this, we publish Privacy Notices on our website, ensuring transparency and compliance with Data Protection Law.

These Privacy Notices serve to ensure that the processing of your data is Fair, Lawful, and Transparent, aligning with our organizational responsibilities. Each notice includes:

• The purpose of processing your data
• Contact details for Pak Health Centre and our Data Protection Officer
• The lawful basis for processing your data
• Information on who your data may be shared with
• Your rights to object to the processing of your data
• Your rights to access and correct your personal data
• Details on how long your data will be retained
• Your right to lodge a complaint with the Information Commissioner’s Office regarding data processing

Our Privacy Notices are designed to be Concise, Clear, and Intelligible. However, if you have any questions or require further clarification, we are always here to assist. Feel free to reach out if you need any explanations or additional information regarding the use of your data. Your privacy and understanding are important to us at Pak Health Centre.

Privacy Notice

GP Net earnings – The average pay for GP’s working in Pak Health Centre in the last financial year was £74,901 before tax and NI.

We have a Zero Tolerance Policy across the NHS for patients who are abusive and/or violent to staff. At Pak Health Centre we take this policy very seriously and would not hesitate to remove patients from the list who do not abide by this policy.